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Services & Benefits

MEDICAL DELIVERY SERVICE

As a medical only delivery service, Medical Logistics Solutions can solve your transportation requirements.

  • Daily scheduled routes
  • Statewide rural network coverage
  • Metro STAT/Rush deliveries
  • Routine will-calls
  • Fill-in coverage of your in-house routes

OUR SERVICE STANDARD GOALS

  • Our first priority is always our customers and their patients.
  • 100% on-time delivery of customer items.
  • All staff are trained upon hire and annually in: Specimen Integrity, OSHA Requirements, Exposure Control, Biohazard Issues, Patient Confidentiality, and HIPAA Compliance.
  • Our drivers are all uniformed (with photo ID badges), insured, licensed and bonded.
  • We meet the needs of our customers as they define them by listening and responding accordingly. ex: regarding delivery times, handling requirements.
  • Upon entering and leaving a customer site, our driver will inform staff of their presence.
  • Complaints will be resolved the same day or within 24 hours.
  • We respond positively to our customer requests to changes in routes, times and handling requirements.
  • Communication with our customers will be in accordance with how they want us to communicate. ex: by phone, e-mail, fax, and also the frequency of communication.
  • All telephone calls will be answered 24 hours a day, 7 days a week. (No voice mail, no answering service)

DEPENDABLE 24/7/365 DISPATCH AND DELIVERY

Call 1-800-888-RUSH

PROFESSIONAL DRIVERS; TRAINED, TESTED AND BONDED

Drivers receive annual training ensuring specimen integrity, biohazard control, and safety with pharmaceuticals/controlled substances, all within HIPPA/patient confidentiality. All our drivers have passed criminal background checks and are subject to drug testing. Our drivers are uniformed and have photo ID.

TEMPERATURE CONTROLLED DELIVERIES

Drivers are equipped with coolers, ice packs and dry ice to store lab specimens during transport.

CHAIN OF CUSTODY

Secure transport of narcotics and crime lab items and proper documentation.

Cost Improvement

  • Cut your in-house courier expense by 10-20%
  • Critical, same-day medical courier services is OUR core competency and that allows lab manager’s to focus on theirs
  • Logistical expertise to efficiently route and consolidate deliveries
  • Experienced dispatchers organize will-call deliveries onto existing routes
  • Compensation model for drivers encourages efficient routing while on the road
  • Our IT system allows you to list the test name of STAT lab samples on the invoice so management can determine if STAT service was truly needed based on test type
  • Risk management liability exposure of drivers on the road is shifted from you to us.
  • Give alternate route times for lower cost

Dispatch

Available 24-hours per day/ 7-days a week!

Always our employee —
not an Answering service.

One Dispatch Phone Number for ALL areas.
Toll Free 1-800-888-RUSH

Driver Training Modules

Drivers receive regular training (upon hire and annually) on:

  • Special Handling
    • Specimen Integrity-Temperature Control
    • Security
    • Dirty Returns
  • Blood-Borne Pathogens
  • HIPAA/Patient Confidentiality
  • Chain of Custody for C2/Controlled Substances
  • OSHA
  • DOT
  • IATA
  • Driver Safety
  • Customer Service

We create "Smart Books" (which include proper handling of daily and not-so common situations) and very explicit route sheets for our drivers and dispatchers.

Drivers are required to pass a written test after completion of the training.

Drivers are uniformed and have Photo ID.

Web Order Entry & Tracking

We utilize courier specific software that allows your staff to place and track orders on-line or get billing information. And we enter your common delivery addresses in down-down menus for fast and easy ordering.

Web Order Entry Features

  • Real-time order tracking — You can view the order date, who placed the order, type of order (STAT or Scheduled), delivery location, status of the order, order time and delivery time.
  • Web based order entry
  • Detailed invoicing
  • Search capabilities of past orders
  • Store an address book of delivery locations
  • Print a waybill for STAT orders

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